People
Tim Roberts
Partner & Managing Director, UK Country Co-Leader
London
The financial regulators in the UK have been quick to articulate how their expectations of banks and other regulated firms will reflect the changed circumstances the economy finds itself in. There is latitude available in a number of areas, to ensure firms can continue to operate despite remote working and other constraints.
However there are also some important areas which require very careful planning and execution - three examples: maintaining appropriate controls and records of calls in dispersed call centres (with operators working at home); re-allocating Senior Management roles for the crisis; and maintaining operational resilience, despite the remote working model affecting most staff.