20 Nov, 2023 Customer service 2.0 will lead the software industry out of its down spell By Joseph Edwar Andrej Danis After a period of pandemic-driven growth, software companies now confront a harsh reality. Demand is down, interest rates are curbing...
04 May, 2023 How midsize companies can repair damaged customer relationships | Harvard Business Review By Jason McDannold Saurabh Singh Addressing the tension between cost efficiency and customer intimacy is important for companies of any size, but it’s especially...
22 Mar, 2023 Five questions to profitably know, find, and retain customers versus just chasing transactions By Patrick Anglin Ankur Desai Meghan Hayward Adam Pressman Ronak Tamra David Bassuk +3 more... Show less Whether you are an online-only retailer or have many stores, your digital presence is likely your single largest entry point to your...
22 Sep, 2022 Customer success is beyond customer service By Jason McDannold Saurabh Singh The economy is slowing. Costs are rising. And customer satisfaction is falling. Your customers are up for grabs at a time when it is more...