02 Oct, 2023 Times are tight, but people want to dine out anyway By Adam Werner Andrew Sharpee Molly Harnischfeger Restaurant consumer sentiment defies economic projections in fall 2023 We have reached the dreaded personal-finance cliff. Student loan...
23 Aug, 2023 Unlocking the secrets of hyperdynamic pricing By Angela Zutavern Peter Baquero Jeremy Lehman How the travel industry uses AI and how consumers can benefit Last month, as summer travel season heated up, our Global Head of AI and...
04 Apr, 2023 COVID struck a sustainability chord with consumers, but have those good intentions held firm in their travel plans for 2023? By Steve Braude Beatrix Morath According to our recent global travel survey, consumers are still prioritising leisure travel in 2023 despite financial constraints....
27 Mar, 2023 The precarious state of consumer spending By Andrew Csicsila Michael Hunter Tim Barrett The pandemic produced distinct winners and losers across consumer product categories as it upended the choreography of daily life....
21 Mar, 2023 Leisure travel may buck the discretionary spending trend, as COVID concerns trail into the distance By Beatrix Morath Steve Braude 2022 proved to be a positive year for the travel industry overall, after the monumental challenges it faced during the pandemic, where...
31 Oct, 2022 In case of recession, get ready for new behaviors from the pandemic-hardened consumer By Molly Harnischfeger TJ Wommack Eric Dzwonczyk Adam Werner Andrew Sharpee +2 more... Show less Americans eager to leave the pandemic behind showed their enthusiasm over the past year by flocking to restaurants, bars, and hotels,...
22 Aug, 2022 Market Recovery Monitor – Cost crisis is threatening hospitality’s recovery By Graeme Smith Craig Rachel Our latest Market Recovery Monitor has revealed that Britain’s licensed sector has stabilised in the second quarter of 2022, with overall...
14 Sep, 2021 As passenger expectations evolve, what does a compelling airport retail proposition look like? By Maxim Vanhencxthoven Mike Walsh Julia Windsor Airport retailers have been buffeted by countless forces beyond their control during the pandemic, from the imposition of onerous travel...
07 Sep, 2021 Value drivers are changing for airports – who is best placed to adapt? By Maxim Vanhencxthoven Mike Walsh Julia Windsor The days of reliable growth for airports are a distant memory, and for many it remains highly uncertain when - or if - revenues will...
06 Sep, 2021 Reset for resilience: How to build a stronger organisation in the tourism industry (Part 2 of 2) By Beatrix Morath Troy MacDonald Philipp Meske Steve Braude +1 more... Show less In our previous post, we outlined the importance for operators in the tourism industry to establish a cash culture and maintain a...
25 Aug, 2021 Reset for resilience: How to build a stronger organisation in the tourism industry (Part 1 of 2) By Beatrix Morath Steve Braude Troy MacDonald Philipp Meske +1 more... Show less The tourism industry is no stranger to a crisis. In recent years, the industry has faced terrorist attacks, political upheaval and, of...
09 Aug, 2021 Will non-aero revenues fuel airports' recovery? By Maxim Vanhencxthoven Mike Walsh Julia Windsor passenger numbers at Europe’s airports are around half that observed at the equivalent time of year pre-pandemic, but even this is a...